Same day despatch

*Orders before 12pm mon-fri

Free Delivery

on orders over £150

Finance Available

Contact us before ordering

Trade Buyer

Apply for a trade account here

Frequently Asked Questions
general

Delivery

All orders received before 12.00pm are sent out same working day.  Delivery normally take 1 working days.  Orders received on a Friday will be sent out the next working day – Special deliveries can be arranged on request.

Prices shown are for mainland UK only and include VAT.

  • Free Standard UK mainland Delivery on orders over £150. Under 30kg.
  • Standard UK mainland Delivery – Under 30kg – £7.95 (2-5 Day)
  • For next day delivery please contact us

Please call the office before placing an order for outside the UK or if you have specialist delivery requirements.

Phone: 0161 444 0377

In the majority of cases a Courier will be used to deliver your order. We will always send you an email confirming dispatch of your order and the method by which it has been sent. If, when the Courier calls, no one is available to accept the parcel, a Card will be left informing you that attempted delivery had been made. A second attempt will be made by the Courier (usually the next day). If this attempt is unsuccessful for the same reason, then a further charge may be incurred to get the parcel delivered on the third attempt. Alternatively, the parcel can be collected by you from the local delivery depot (you will need the Consignment Number and proof of ID). To avoid this, you may wish to give us instructions for the Courier to leave the parcel somewhere safe (with a designated neighbor, in a porch, shed etc). In the event that a parcel is returned to us due to unsuccessful delivery attempts, and non-payment of re-scheduled delivery or non-collection, then the charge that is incurred by us for the parcel’s return will be passed onto the customer and deducted from the refund.

Delivery of goods in stock will normally take 1-2 working days. However, sometimes due to stock unavailability the delivery can be longer than this. If this is so, TileMaster Global will contact you and agree a delivery date. Goods are also available for collection from our Depot. This requires prior arrangement. Order cut off time is processed by ourselves prior to 14:00 hours. There may be occasions where this may not be possible due to circumstances beyond our control (i.e. telecommunications faults etc). Wherever possible, if problems arise, we will endeavor to process the order as normal and will contact you to advise of any delay.

All goods are sold under our guarantee that they are operated in accordance to the manufacturers specifications. If the goods are found to be faulty, you may return the goods to our depot (at your expense) and receive either repairs to the equipment or replacement goods (return to you will be at our expense). This guarantee specifically excludes faults caused by accident, neglect and misuse. In addition, routine maintenance of consumables (plug fuses, cables, etc), cosmetic damage is not covered. This does not affect any statutory rights that you may have.

Payment & Prices

We accept most major credit and debit cards for online purchases through WorldPay. As such, you can be guaranteed a safe and secure transaction. You may also pay by cheque although we cannot dispatch the goods until payment has been cleared which can take at least 3 days from receipt of cheque. All payments are made to “TileMaster Global”.

The placement of an order confirms your acceptance that we have up to 14 days to dispatch your goods from cleared payment. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Terms

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within mainland UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price.

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Detailed specifications are available on request.

All products are subject to availability and may be withdrawn at any time. We offer no absolute guarantee of availability and this website does not constitute an offer for sale. Upon receipt of your order we will contact you, either by telephone or email, to advise you of the availability of the item you have ordered and to let you know of any suitable alternative should your product not be immediately available.

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature (unless a “safe place” to leave the parcel has been agreed – see Courier above). From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. If goods arrive in a damaged condition, it is your responsibility to contact us within 2 days from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note and also to check for any transit damage prior to signing the consignment note. Please note that we use national Courier companies to send orders via Next Working Day delivery. As such, once it leaves our premises we have no control and possible delays may occur. The vast majority of our parcels do arrive Next Working Day but, should a delay occur, we will do our utmost to find out exactly what has happened and to resolve the situation. TileMaster Global do not accept any responsibility for any loss of earnings caused by delivery delays.

All machines supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of at least 12 months.

Goods will remain the property of TileMaster Global until such time as full payment has been received and cleared.

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you. English Law will apply to any disputes or payment defaults.

Using Our Website
website

My Account

Creating an account is easy.  just find in your email address and password and you are away.  once you have an account you simply, add in all your address and details and this will be saved everytime you login.

If you login into your account, and click view orders on the left hand side, and then all your previous order are shown.

If you can find your user name and password, simple contact the office and we will be able to help you out.  Call 0161 444 0377 or email help@tilemaster.co.uk

TO close your account, please email your full name and address to help@tilemaster.co.uk

Simply enter your email and this will let you know if it has been used before.  if not create a new account or email help@tilemaster.co.uk for further help.

Resources

simply click on the download button to get any files on the resource page.

Simply click the resources link at the top of the page

IF you feel there is any info that would of benefit to you, please feel free to contact our technical team on help@tilemaster.co.uk

Trade

Yes trade accounts are available on application.

Professional and trade customer will be able to purchase professional products and trade product not available to other customers.  Also trade customers are entitled to a trade discount

To become part of the network, you must have been on the advanced training course, full insured, have a full restoration package and meet the full requirement.  contact help@tilemaster.co.uk for further info. 

Training by Tile Master is not a requirement but to open a trade account you would need to be a fully operating business and provide a letter head and full company details.

Business in a Box is a marketing package that gives you all the tools to market your tile cleaning business.  for full details check out the full BIAB page.

To become a Tile Master Pro you need to meet the stick requirements and can get all the info by emailing help@tilemaster.co.uk

Floor care Advice & Help
advice

Maintenance

Steam mops can be great for flat surfaces like Vinyl and LVT, but sometimes with tiles and stone they can push the dirt into the grout. Also the high heat can degrade the sealer over time, so we recommond cleaner No 1 or No2 as a daily cleaner. Dilute this at 200-1 and it will dry residue free
Cleaner No 1 and No2 are designed for daily and weekly mopping. The products are pH neutral and clean with out damaging the surface or leaving residue. Remember to dilute at 200-1 with water.
We recommend to mop your floor around every 7 – 10 days using a flat mop system with cleaner No 1 or No 2. During the week we would recommend to just attend to spills and mark using a dry mop head.
Some supermarket cleaners are fine, how ever check that it is pH neutral, none irritant, and doesn’t leave polymers like wash and shine product. These product can be used but require rinsing with fresh water after use.
Cleaner Number 6 is perfect to maintain your worktop.
Showers and bathroom can be cleaned and maintained with Cleaner No 5 .

Surface Types

Suface types can be determined using our scratch and acid test guide.  This can be downloaded from our resources section.

Tile Master recommond different product for different surface types. Our handy cleaning and sealing chart help you decide the cleaner and pad you need to get the job done.

Natural stone has many characteristics but the best way to tell is by using the scratch and acid test guide in our resources page.

Our Sealing chart is available to download from our resources page, to help you choose the correct sealer for the job

If you apply a drop of water onto your tile and grout, let is sit for a few minuets and see if it soaks in.  if the water penetrates into your tile then sealing would be advised.

Tile Master Pro

Simply click on Find a Pro and add in your post code.  This will show you the closest Tile Master Professional in your area.

All Tile Master Pros on the network are vetted and have to provide insurance documents.  These are available for download on their individual pages

All Tile Master Pros have to of attended the advanced Tile Master training course.

Tile Master Pro are happy to call out and offer a FREE survey of your floor. They will also provide a written quotation by email or post and we have a no pressure sales policy.
Simply choose the TileMaster Pro you would like to call out and fill in the handy contact for, or call the local number to arrange a visit.
All Tile Master Pros provide a full written quotation before any work is agreed and started. They will also provide a free demo to show the results that can be achieved.
Support & Contact
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