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Help & Advice

Delivery Prices, Advice and Terms.


Shipping Details

All orders received before 12.00pm are sent out same working day.  Delivery normally take 1 working days.  Orders received on a Friday will be sent out the next working day – Special deliveries can be arranged on request.

Delivery Prices & Rates

Prices shown are for mainland UK only and include VAT.

Standard UK mainland Delivery – Under 30kg – £6.22 (2-5 Day)

Next Day UK mainland Delivery – Under 30kg – £7.50

Free Standard UK mainland Delivery on orders over £75. Under 30kg.

Please call the office before placing an order for outside the UK.

Please contact a member of the sales team for more information or for specialist delivery requirements.

Phone: 0161 444 0377

Email: sales@tilemaster.co.uk

The following terms and conditions apply to all transactions on thetilemaster.co.uk. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

GENERAL

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within mainland UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price.

DESCRIPTION OF GOODS

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Detailed specifications are available on request.

PRICES & TAX

Unless otherwise shown the price stated for the goods excludes VAT and delivery. These additions are made at the checkout page and are clearly shown before you reach the point of submitting your order. The shipping/delivery charges are for the United Kingdom mainland only and export shipping charges are available upon application. Deliveries to certain remote destinations within the UK (i.e. Highlands, Islands and parts of Wales) may be subject to a supplement charge. We recommend that you contact us to obtain a price before you place an order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside the EU no VAT will be charged, however, import duties may be payable on receipt of the goods. You will be liable for any import duties levied.

COURIER

In the majority of cases a Courier will be used to deliver your order. We will always send you an email confirming dispatch of your order and the method by which it has been sent. If, when the Courier calls, no one is available to accept the parcel, a Card will be left informing you that attempted delivery had been made. A second attempt will be made by the Courier (usually the next day). If this attempt is unsuccessful for the same reason, then a further charge may be incurred to get the parcel delivered on the third attempt. Alternatively, the parcel can be collected by you from the local delivery depot (you will need the Consignment Number and proof of ID). To avoid this, you may wish to give us instructions for the Courier to leave the parcel somewhere safe (with a designated neighbor, in a porch, shed etc). In the event that a parcel is returned to us due to unsuccessful delivery attempts, and non-payment of re-scheduled delivery or non-collection, then the charge that is incurred by us for the parcel’s return will be passed onto the customer and deducted from the refund.

METHODS OF PAYMENT

We accept most major credit and debit cards for online purchases through WorldPay. As such, you can be guaranteed a safe and secure transaction. You may also pay by cheque although we cannot dispatch the goods until payment has been cleared which can take at least 3 days from receipt of cheque. All payments are made to “TileMaster Global”.

AVAILABILITY OF GOODS

All products are subject to availability and may be withdrawn at any time. We offer no absolute guarantee of availability and this website does not constitute an offer for sale. Upon receipt of your order we will contact you, either by telephone or email, to advise you of the availability of the item you have ordered and to let you know of any suitable alternative should your product not be immediately available.

DELIVERY TIMES

Delivery of goods in stock will normally take 1-2 working days. However, sometimes due to stock unavailability the delivery can be longer than this. If this is so, TileMaster Global will contact you and agree a delivery date. Goods are also available for collection from our Depot. This requires prior arrangement. Order cut off time is processed by ourselves prior to 14:00 hours. There may be occasions where this may not be possible due to circumstances beyond our control (i.e. telecommunications faults etc). Wherever possible, if problems arise, we will endeavor to process the order as normal and will contact you to advise of any delay.

RISK

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature (unless a “safe place” to leave the parcel has been agreed – see Courier above). From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. If goods arrive in a damaged condition, it is your responsibility to contact us within 2 days from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note and also to check for any transit damage prior to signing the consignment note. Please note that we use national Courier companies to send orders via Next Working Day delivery. As such, once it leaves our premises we have no control and possible delays may occur. The vast majority of our parcels do arrive Next Working Day but, should a delay occur, we will do our utmost to find out exactly what has happened and to resolve the situation. TileMaster Global do not accept any responsibility for any loss of earnings caused by delivery delays.

GUARANTEES

All machines supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of at least 12 months.

CANCELLATION OF ORDERS

The placement of an order confirms your acceptance that we have up to 14 days to dispatch your goods from cleared payment. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

RETURNS POLICY

All goods are sold under our guarantee that they are operated in accordance to the manufacturers specifications. If the goods are found to be faulty, you may return the goods to our depot (at your expense) and receive either repairs to the equipment or replacement goods (return to you will be at our expense). This guarantee specifically excludes faults caused by accident, neglect and misuse. In addition, routine maintenance of consumables (plug fuses, cables, etc), cosmetic damage is not covered. This does not affect any statutory rights that you may have.

OWNERSHIP

Goods will remain the property of TileMaster Global until such time as full payment has been received and cleared.

OTHER

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you. English Law will apply to any disputes or payment defaults.

TileMaster Global Ltd
Unit 11 / 12
Shepley Road Industrial Estate
Hawk Green
Marple
Stockport
SK6 7JW
Tel: 0161 444 0377
Email: info@thetilemaster.co.uk

Google Reviews

Feedback from our customers on Google Maps

TileMaster
5.0
Based on 85 reviews
powered by Google
Howard Morgan
Howard Morgan
09:25 06 Sep 21
We are very pleased with our new floor following the sanding and varnish treatment. Paul Gailsworthy did a fantastic job, was always pleasant and... communicative and kept us up to date at every stage of the process. Highly recommended service.read more
Tom Wright
Tom Wright
15:05 26 Jul 21
Great group of lads! They are always there when you call with a complex problem or a simple question. A special mention goes to Lee at TileMaster who... is an verifiable encyclopedia on stone and what are the best products to use on any stone type to achieve the best results. I'd thoroughly recommend TileMaster and the team lead by Alex.read more
Christian Bennison
Christian Bennison
17:10 22 Jul 21
Lee provided me with invaluable advice when I was struggling to remove some epoxy grout residue from a porcelain patio. He came out with the products... I needed and spent an hour on site showing me how to get it all cleaned off. Highly recommend the Tilemaster products and lee who works thereread more
Gary Webber
Gary Webber
15:57 22 Jul 21
The guys at Tilemaster have always given great advice, alongside offering a range of products that work efficiently and are cost... effective. Brilliant service and speedy delivery. A go to company for advice and products, highly recommendedread more
Richard Preston
Richard Preston
15:32 22 Jul 21
I use TileMaster for all my hard floor cleaning chemicals, cleaners, waxes and sealants. Backed by Lee's never ending advise and help it is a... fantastic company to deal with. Well done TileMaster and Lee too, keep up the great work👏read more
James Turnbull
James Turnbull
14:47 22 Jul 21
Alex, Martin and the superstar Lee are the most friendly team of experts you will ever come across. There knowledge and advise is second to none.... 1000% recommend them to anyone wanting hard floor cleaning advice and supplies.read more
Ollie Wright
Ollie Wright
14:19 22 Jul 21
Great bunch and unbelievably good product. The team are always so helpful when it comes to different scenarios or first time scenarios. They also... run brilliant training days where you can understand how their products and equipment is best used. Would 100% recommend and will continue to use them myselfread more
Paul Zielinski
Paul Zielinski
13:30 12 Jul 21
I was told to use 17 inch Dimond milling pads to remove some sealer from my . Black limestone from the technical department at tile master. so I... did use them and they didn’t work after a few hours they wore down at a cost of £40.00 each pad total waste of money . I complained and sent photos but no one reply and my patio doesn’t look any better . I think that the product are substandard and inferior quality . So stay well clear as they are no help at all what so ever Regards Paul Zielinskiread more
Steve Morrisey
Steve Morrisey
06:28 10 Jun 21
Not sure how long the stone floors in my house have been down before I lived there, but something tells me quite some time. Tilemaster spent 3 days... doing their stuff and the whole downstairs is transformed!. It's like living in a new house. Recommended.read more
James Kelman
James Kelman
17:57 30 May 21
Coming upto 2 years since doing the 2 day course and I can highly recommend it for anyone looking to do hard floor cleaning as an add on to their... business or changing their career. I'm glad I chose tilemaster as not only the products and equipment are great but the after sales and support is brilliant, Alex, Martin and Lee is always on the end of the phone to help with any queries. Excellent company and always quick delivery of products.read more
Ben Wood
Ben Wood
20:48 26 May 21
The best customer service I have ever experienced from any company ever. The best team in the industry, fantastic machines and products. I can't... recommend them highly enough. Thank you for all your help and support.read more
Central Steam Cleaning
Central Steam Cleaning
16:34 27 Feb 21
Can I just say a big thankyou to the guys at Tilemaster for the fantastic training course I attended recently. Highly educational and informative... with plenty of laughs in between. The course has given me the confidence and knowledge to add another service to my business. Cheers again guys 👍read more
Mark Bentall
Mark Bentall
20:31 22 Feb 21
After years of living with a very dull, cracked and altogether disappointing marble tiled kitchen floor I turned to TileMaster for help. I first... purchased the tile repair resin and the result was great, it was easy to apply and very forgiving with a "have a go" amateur. Riding high with confidence and now with a first success under my belt I bit the bullet and purchased a Conan HD rotary machine with a set of hybrid pads and sealer to polish the floor; maybe excessive to some but given £100's already spend on paying others and ending with miserable results I wanted to try for myself. I was told the result would not be as good as new and when I first saw the hybrid pads I didn't think I would have much of a floor left but I followed the online instructions and got down to some serious polishing. The TileMaster team were right, the result was not as good as new, it was better! It's an incredible finish, like glass, very few scratches remain, I cannot believe it. After trying for years to get such as finish I can only say thank you for your clear advice and great products. Thank you so much. Mark.read more
Paul Coster
Paul Coster
09:53 29 Jan 21
Bought tile and stone repair resin filler for use on cracks in our limestone floor. Product is as described does a great job & gives an excellent... finish. Really pleased with the speedy delivery and customer service from TileMaster defiantly recommend to anyone needing their service.read more
lee dark
lee dark
18:39 16 Nov 20
fantastic advice,products do as they say,great finish,really good staff.products are a snip compared to sandblasting etc.cheers
Brendan Howarth
Brendan Howarth
13:53 14 Nov 20
I called Tilemaster to enquire about cleaning our old York Stone floor, the floor was black as it ad never been sealed and was the original floor in... a public house. As I was sceptical about the results they came and did a test patch for free and after 2 days of cleaning and sealing the floor we are amazed how clean it is. highly recommendedread more
Sarah
Sarah
14:07 02 Nov 20
Tile Master did a great job of restoring and polishing our large marble floor which now looks much better. Thank you!
claire hives
claire hives
12:27 21 Oct 20
From start to finish, Tilemaster was superb, From Lee in the office to the guys who carried out the work, they couldn't do enough. Great job, great... guys. Thank you Tilemaster!read more
Julia Meacock
Julia Meacock
11:56 21 Mar 20
I cannot recommend TileMaster highly enough. From start to finish, I was met with friendly, professional people. Work was carried out on time to... such a high standard. We now have a beautiful, paraquet floor which had been carpeted for 70 years! You would not believe the state it was in. Thank you TileMaster.read more
Norman Hauserman
Norman Hauserman
14:54 16 Mar 20
Tilemaster did what it said on the can. Date and time of work was as agreed. Communication was excellent. The technician was 1st class. All completed... expertly.read more
Mark Plumb
Mark Plumb
19:15 18 Feb 20
I've done a couple of courses with the guys at tilemaster and I found them to be very helpful, informative and professional. I've used there products... for a while now and found them to be very high quality and reasonably priced. They are also available for advice on the best products for the job. Highly recommendedread more
Gemma Wynne
Gemma Wynne
18:51 14 Feb 20
Jamie & Jamie worked wonders on our kitchen floor which now looks like new. All staff are professional and knowledgeable. I wouldn’t hesitate to use... TileMaster again or to recommend them. Fantastic customer service from start to finish.read more
Joanna Hudson
Joanna Hudson
09:33 07 Feb 20
Most professional, careful work; a resounding success from initial consultation to the end. So impressed with the care taken to restore wooden floors... in bedroom and landing to their original character and beauty. Delighted with the prompt and courteous service and the care taken around my home in general. Cannot recommend and praise this most knowledgeable team, use of first class products and their pride in their work enough. Thank you sincerely.read more
Kerry McCandlish
Kerry McCandlish
09:28 04 Jan 20
I found TileMaster via a Google search. I had uncovered an old Victorian tiled kitchen floor prior to installing a new kitchen and I wanted to... restore/conserve it. I contacted Lee McCarthy at TileMaster to ask about types of cleaners and brushes. Lee gave great advice freely and I opted for two types of tile stripper to try; Tile & Stone Stripper which is solvent based and the TM Stripper which is water based. These are both great products, although I preferred the water-based stripper. I found it easier to use as it gave me longer to work into the tile surface while using the 4″ Winnex HD Hand Brush attached to my angle grinder. Yet again, I received great advice from Lee when it came to choosing a sealer and I used Colour Enhancing Sealer – Solvent Based. The sealer is excellent and has done a great job. My only word of caution is to ensure that the tiles are fully dry before using. I had a some tiles had efflorescence on them after I failed to dry them completely before applying the sealer. All in all, very good products and an excellent customer support service. Thank you Leeread more
Nadia Kelly
Nadia Kelly
15:05 20 Nov 19
Excellent, knowledgeable service. Tilemaster have restored my wet room floor brilliantly.
Neil Armstrong
Neil Armstrong
14:36 20 Nov 19
I was recommended to TileMaster through a third party and got in touch with them. I found them to be ultra professional in every way. They attended... the property in order to give me a quote on the project within 24 hours and delivered the quote to me the same day. They are all genuinely very easy to deal with, polite and are a friendly team of people to undertake your project for you. Their communication was excellent and the quality of their workmanship was of an exceptionally high standard. I am very happy to give them a high recommendation and will use them on any future projects without hesitation.read more
Chris Swanson
Chris Swanson
11:49 17 Oct 19
Trained with Tilemaster on all their available courses, because they're the best. Simple as that. I challenge you to find a better group of guys to... deal with, it's impossible.read more
Pete Johnson
Pete Johnson
14:52 20 Sep 19
Just come back from a 2 days training on the Tile Master course for Tile, Stone, Cleaning and Refinishing and boy I learnt so much. Both Alex,... Martin and Lee provided excellent training both from a theory and practical perspective. Great laugh, lovely lunches and even a night out for a curry and a few beers. The support they offer and the passion they have for this business is second to none. Well worth every penny.read more
Mike Ison
Mike Ison
22:04 08 Apr 19
Superb service from Alex, Martin and the team at Tilemaster. Extremely knowledgeable in the Hard Floor Cleaning industry and always offers great... advice and products when Ive rang them over the past few years. Many thanksread more
Whitegate Cleaning Services Cleaning
Whitegate Cleaning Services Cleaning
10:45 22 Aug 18
Great company to deal with very knowledgeable on all types of floors, we highly recommend
Jon Chrimes
Jon Chrimes
19:21 03 Feb 18
Top customer service combined with great products. Deal with The Tile Master Stockport with confidence.
Carmarthenshire Cleaning
Carmarthenshire Cleaning
21:17 01 Mar 17
These guys have changed stone & tile cleaning in such a good way, coming from a cleaning and restoration background we were able to make the move... into hard floors with such confidence. The training they provide is second to none with in depth knowledge and superior customer service topped off with fantastic products I could not recommend them more. Weather you are looking to make the move into tile and stone cleaning and restoration or looking to get your floors cleaned you won't go far wrong with these guys. Keep up the great work.read more
Neil Bevan
Neil Bevan
21:06 01 Mar 17
The people, products and results are all award winning.. always there to answer any queries I may have with regards to hard floor cleaning. When you... use these guys you get 1st class service all the time. They are passionate and they care.read more
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