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Help & Advice

Delivery Prices, Advice and Terms.

Shipping Details

All orders received before 12.00pm are sent out same working day.  Delivery normally take 1 working days.  Orders received on a Friday will be sent out the next working day – Special deliveries can be arranged on request.

Delivery Prices & Rates

Prices shown are for mainland UK only and include VAT.

Standard UK mainland Delivery – Under 30kg – £6.22 (2-5 Day)

Next Day UK mainland Delivery – Under 30kg – £7.50

Free Standard UK mainland Delivery on orders over £75. Under 30kg.

Please call the office before placing an order for outside the UK.

Please contact a member of the sales team for more information or for specialist delivery requirements.

Phone: 0161 444 0377


The following terms and conditions apply to all transactions on The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.


These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within mainland UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.


In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price.


All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Detailed specifications are available on request.


Unless otherwise shown the price stated for the goods excludes VAT and delivery. These additions are made at the checkout page and are clearly shown before you reach the point of submitting your order. The shipping/delivery charges are for the United Kingdom mainland only and export shipping charges are available upon application. Deliveries to certain remote destinations within the UK (i.e. Highlands, Islands and parts of Wales) may be subject to a supplement charge. We recommend that you contact us to obtain a price before you place an order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside the EU no VAT will be charged, however, import duties may be payable on receipt of the goods. You will be liable for any import duties levied.


In the majority of cases a Courier will be used to deliver your order. We will always send you an email confirming dispatch of your order and the method by which it has been sent. If, when the Courier calls, no one is available to accept the parcel, a Card will be left informing you that attempted delivery had been made. A second attempt will be made by the Courier (usually the next day). If this attempt is unsuccessful for the same reason, then a further charge may be incurred to get the parcel delivered on the third attempt. Alternatively, the parcel can be collected by you from the local delivery depot (you will need the Consignment Number and proof of ID). To avoid this, you may wish to give us instructions for the Courier to leave the parcel somewhere safe (with a designated neighbor, in a porch, shed etc). In the event that a parcel is returned to us due to unsuccessful delivery attempts, and non-payment of re-scheduled delivery or non-collection, then the charge that is incurred by us for the parcel’s return will be passed onto the customer and deducted from the refund.


We accept most major credit and debit cards for online purchases through WorldPay. As such, you can be guaranteed a safe and secure transaction. You may also pay by cheque although we cannot dispatch the goods until payment has been cleared which can take at least 3 days from receipt of cheque. All payments are made to “TileMaster Global”.


All products are subject to availability and may be withdrawn at any time. We offer no absolute guarantee of availability and this website does not constitute an offer for sale. Upon receipt of your order we will contact you, either by telephone or email, to advise you of the availability of the item you have ordered and to let you know of any suitable alternative should your product not be immediately available.


Delivery of goods in stock will normally take 1-2 working days. However, sometimes due to stock unavailability the delivery can be longer than this. If this is so, TileMaster Global will contact you and agree a delivery date. Goods are also available for collection from our Depot. This requires prior arrangement. Order cut off time is processed by ourselves prior to 14:00 hours. There may be occasions where this may not be possible due to circumstances beyond our control (i.e. telecommunications faults etc). Wherever possible, if problems arise, we will endeavor to process the order as normal and will contact you to advise of any delay.


As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature (unless a “safe place” to leave the parcel has been agreed – see Courier above). From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. If goods arrive in a damaged condition, it is your responsibility to contact us within 2 days from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note and also to check for any transit damage prior to signing the consignment note. Please note that we use national Courier companies to send orders via Next Working Day delivery. As such, once it leaves our premises we have no control and possible delays may occur. The vast majority of our parcels do arrive Next Working Day but, should a delay occur, we will do our utmost to find out exactly what has happened and to resolve the situation. TileMaster Global do not accept any responsibility for any loss of earnings caused by delivery delays.


All machines supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of at least 12 months.


The placement of an order confirms your acceptance that we have up to 14 days to dispatch your goods from cleared payment. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.


All goods are sold under our guarantee that they are operated in accordance to the manufacturers specifications. If the goods are found to be faulty, you may return the goods to our depot (at your expense) and receive either repairs to the equipment or replacement goods (return to you will be at our expense). This guarantee specifically excludes faults caused by accident, neglect and misuse. In addition, routine maintenance of consumables (plug fuses, cables, etc), cosmetic damage is not covered. This does not affect any statutory rights that you may have.


Goods will remain the property of TileMaster Global until such time as full payment has been received and cleared.


Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you. English Law will apply to any disputes or payment defaults.

TileMaster Global Ltd
Unit 11 / 12
Shepley Road Industrial Estate
Hawk Green
Tel: 0161 444 0377

Google Reviews

Feedback from our customers on Google Maps

Based on 56 reviews
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lee dark
lee dark
18:39 16 Nov 20
fantastic advice,products do as they say,great finish,really good staff.products are a snip compared to sandblasting etc.cheers
Brendan Howarth
Brendan Howarth
13:53 14 Nov 20
I called Tilemaster to enquire about cleaning our old York Stone floor, the floor was black as it ad never been sealed and was the original floor in... a public house. As I was sceptical about the results they came and did a test patch for free and after 2 days of cleaning and sealing the floor we are amazed how clean it is. highly recommendedread more
14:07 02 Nov 20
Tile Master did a great job of restoring and polishing our large marble floor which now looks much better. Thank you!
claire hives
claire hives
12:27 21 Oct 20
From start to finish, Tilemaster was superb, From Lee in the office to the guys who carried out the work, they couldn't do enough. Great job, great... guys. Thank you Tilemaster!read more
Julia Meacock
Julia Meacock
11:56 21 Mar 20
I cannot recommend TileMaster highly enough. From start to finish, I was met with friendly, professional people. Work was carried out on time to... such a high standard. We now have a beautiful, paraquet floor which had been carpeted for 70 years! You would not believe the state it was in. Thank you more
Norman Hauserman
Norman Hauserman
14:54 16 Mar 20
Tilemaster did what it said on the can. Date and time of work was as agreed. Communication was excellent. The technician was 1st class. All completed... more
Mark Plumb
Mark Plumb
19:15 18 Feb 20
I've done a couple of courses with the guys at tilemaster and I found them to be very helpful, informative and professional. I've used there products... for a while now and found them to be very high quality and reasonably priced. They are also available for advice on the best products for the job. Highly recommendedread more
Gemma Wynne
Gemma Wynne
18:51 14 Feb 20
Jamie & Jamie worked wonders on our kitchen floor which now looks like new. All staff are professional and knowledgeable. I wouldn’t hesitate to... use TileMaster again or to recommend them. Fantastic customer service from start to more
Joanna Hudson
Joanna Hudson
09:33 07 Feb 20
Most professional, careful work; a resounding success from initial consultation to the end. So impressed with the care taken to restore wooden floors... in bedroom and landing to their original character and beauty. Delighted with the prompt and courteous service and the care taken around my home in general. Cannot recommend and praise this most knowledgeable team, use of first class products and their pride in their work enough. Thank you more
Kerry McCandlish
Kerry McCandlish
09:28 04 Jan 20
I found TileMaster via a Google search. I had uncovered an old Victorian tiled kitchen floor prior to installing a new kitchen and I wanted to... restore/conserve it. I contacted Lee McCarthy at TileMaster to ask about types of cleaners and brushes. Lee gave great advice freely and I opted for two types of tile stripper to try; Tile & Stone Stripper which is solvent based and the TM Stripper which is water based. These are both great products, although I preferred the water-based stripper. I found it easier to use as it gave me longer to work into the tile surface while using the 4″ Winnex HD Hand Brush attached to my angle grinder. Yet again, I received great advice from Lee when it came to choosing a sealer and I used Colour Enhancing Sealer – Solvent Based. The sealer is excellent and has done a great job. My only word of caution is to ensure that the tiles are fully dry before using. I had a some tiles had efflorescence on them after I failed to dry them completely before applying the sealer. All in all, very good products and an excellent customer support service. Thank you Leeread more
Nadia Kelly
Nadia Kelly
15:05 20 Nov 19
Excellent, knowledgeable service. Tilemaster have restored my wet room floor brilliantly.
Neil Armstrong
Neil Armstrong
14:36 20 Nov 19
I was recommended to TileMaster through a third party and got in touch with them. I found them to be ultra professional in every way. They attended... the property in order to give me a quote on the project within 24 hours and delivered the quote to me the same day. They are all genuinely very easy to deal with, polite and are a friendly team of people to undertake your project for you. Their communication was excellent and the quality of their workmanship was of an exceptionally high standard. I am very happy to give them a high recommendation and will use them on any future projects without more
Chris Swanson
Chris Swanson
11:49 17 Oct 19
Trained with Tilemaster on all their available courses, because they're the best. Simple as that. I challenge you to find a better group of guys to... deal with, it's more
Pete Johnson
Pete Johnson
14:52 20 Sep 19
Just come back from a 2 days training on the Tile Master course for Tile, Stone, Cleaning and Refinishing and boy I learnt so much. Both Alex,... Martin and Lee provided excellent training both from a theory and practical perspective. Great laugh, lovely lunches and even a night out for a curry and a few beers. The support they offer and the passion they have for this business is second to none. Well worth every more
Mike Ison
Mike Ison
22:04 08 Apr 19
Superb service from Alex, Martin and the team at Tilemaster. Extremely knowledgeable in the Hard Floor Cleaning industry and always offers great... advice and products when Ive rang them over the past few years. Many thanksread more
Whitegate Cleaning Services Cleaning
Whitegate Cleaning Services Cleaning
10:45 22 Aug 18
Great company to deal with very knowledgeable on all types of floors, we highly recommend
Jon Chrimes
Jon Chrimes
19:21 03 Feb 18
Top customer service combined with great products. Deal with The Tile Master Stockport with confidence.
Carmarthenshire Cleaning
Carmarthenshire Cleaning
21:17 01 Mar 17
These guys have changed stone & tile cleaning in such a good way, coming from a cleaning and restoration background we were able to make the move... into hard floors with such confidence. The training they provide is second to none with in depth knowledge and superior customer service topped off with fantastic products I could not recommend them more. Weather you are looking to make the move into tile and stone cleaning and restoration or looking to get your floors cleaned you won't go far wrong with these guys. Keep up the great more
Neil Bevan
Neil Bevan
21:06 01 Mar 17
The people, products and results are all award winning.. always there to answer any queries I may have with regards to hard floor cleaning. When you... use these guys you get 1st class service all the time. They are passionate and they more
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